Why You’ll Want Us in Your Corner

Crystal Heffernan
Senior Property Manager – Class 1, Stock & Station Agent

Crystal leads our property management department with exceptional knowledge, attention to detail, and a proactive, solution-focused approach. With a Class 1 license and years of experience, she ensures our landlords’ investments are managed to the highest standard.

At Elders Real Estate Batemans Bay, we offer a level of experience and commitment you simply won’t find anywhere else in the region. Our senior property manager, Crystal Heffernan, is a lifelong local who has built our property management portfolio from the ground up — carefully selecting and managing each property with professionalism, consistency, and care. With over six years of dedicated property management experience, she brings strong local knowledge and genuine pride in her work.

Crystal is fully supported by our General Manager, Jeni White, who has 23 years of hands-on property management expertise and oversees the day-to-day systems, compliance, and client communication. When needed, Jeni steps in directly to assist both landlords and tenants, ensuring a seamless experience. Additional backup is provided by our Licensee, Rebecca Shepheard, who also brings 23 years of real estate knowledge and leadership. Between the three of us, we bring over 50 years of combined experience to your investment — and that experience shows in how we prevent problems, manage risk, and deliver consistent results.

We also genuinely care about the work we do. Property management is not just a job to us — it’s a responsibility we take seriously. We pride ourselves on doing things properly, not just because it’s good business, but because we know how much is at stake for our clients. Your investment matters, and we treat it that way.

That same commitment drives the way we structure our business. We don’t cut corners, and we don’t cut fees just to win business — because that always comes at a cost. Property management is a detailed, time-consuming job when it’s done properly. Tasks like leasing, ingoing and outgoing condition reports, routine inspections, tribunal preparation, and even simple maintenance follow-up all take time. If an agency isn’t charging for those services, landlords should be asking: how much time is really being spent on them?

We take a different approach. We charge fairly and transparently for the work that actually needs to be done — and we do it properly. That means thorough reports, careful inspections, responsive communication, and full legal compliance — not rushed jobs or missed steps.

Our fee structure exists for a reason. It ensures we can pay our staff properly, invest in their ongoing training, and create a workplace where experienced professionals want to stay. In an industry known for high turnover and burnout, we’re proud to offer consistency. We don’t believe landlords should have to start from scratch with a new property manager every six months. That’s frustrating, time-consuming, and it puts your investment at risk.

When you work with us, you get a stable, experienced team who are here for the long term — a team who cares, and who takes pride in getting it right. We’re not collecting rentals for numbers. We’re providing a high-quality property management service that protects your property, strengthens your return, and gives you genuine peace of mind.